Regulations

The regulations of the Puppy Charms store are valid from September 23, 2023.

§1. Preliminary provisions

  1. The Regulations define the rules for concluding contracts with the Customer by the Seller, their conditions and the rights and obligations of the parties to the Agreement regarding the delivery of Digital Products and the provision of services electronically by the Seller.
  2. Each Customer is obliged to read and accept the terms and conditions set out in the Regulations before concluding the Agreement with the Seller.

§2. Definitions

The definitions used in the Regulations should be understood as follows:

  1. Seller - CLOSETONATURE spółka z ograniczoną odpowiedzialnością with its registered office in Krzywiec, address: ul. Urocza 9, 95-070 Krzywiec, at Urocza 9, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000977160, REGON: 522299816, NIP: 7322208603.
  2. Customer - a natural person with full legal capacity, a legal person or an organizational unit without legal personality but with legal capacity, who uses the services and functionalities of the Website, in particular making purchases via the Store.
  3. Consumer - a natural person making a purchase on the Website in an scope not directly related to his or her business or professional activity.
  4. Entrepreneur benefiting from consumer protection - a natural person making a purchase directly related to his/her business activity, when the content of the contract shows that it is not of a professional nature for him, resulting in particular from the subject of his business activity (defined in CEIDG).
  5. Website – website available at: https://puppy-charms.com/en/
  6. Store - online store run by the Seller at https://puppy-charms.com/en/shop/
  7. Digital Product or Product – a digital product available in the Store's assortment that is the subject of the Agreement between the Customer and the Seller.
  8. Service – a free or paid service that is the subject of the Agreement between the Customer and the Seller.
  9. Cart - an element of the Store's software in which the Products and Services selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data.
  10. Order form - an interactive form available in the Store enabling placing an Order, in particular by adding Products and Services to the electronic basket and specifying the terms of the Remote Agreement, including the method of delivery and payment.
  11. Registration form - a form available in the Store enabling the creation of an Account, which appears when making a purchase when you check the "Create an account?" checkbox.
  12. Account - an account in the Store that the Customer may, but does not have to, create and which collects data provided by the Customer and information about Orders placed by him in the Store.
  13. Order - the Customer's declaration of will submitted using the Order Form and aimed directly at concluding a Product or Services Sales Agreement with the Seller.
  14. Payment operator - Payment system: PayU operated by PayU S.A. in Poznań, 60-188 Poznań street Grunwaldzka 182, entered into the Register of Entrepreneurs of the National Court Register under KRS number 274339
  15. Agreement - a contract concluded remotely with the Customer as part of an organized system for concluding distance contracts (Store on the Website), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
  16. Regulations - these regulations of the Store.

§3. Contact the store

  1. The Customer may contact the Seller in particular:
    1. via e-mail to: [email protected]
    2. in writing to the following address: street Urocza 9, Krzywiec 95-070
    3. and by phone at: +48 509 542 264 (from 08:00 to 20:00 on working days).
  2. Seller's bank account number PKO Bank Polski 74 1020 3408 0000 4502 0518 6558

§3. Technical issues

  1. To use the Website, including browsing the Seller's assortment and placing orders, you need:
    1. end device with access to the Internet and a standard web browser,
    2. active e-mail address,
    3. in the case of some Digital Products and Services (e.g. online training and consultations), it may be required to install additional software or use an external application (e.g. Zoom or other webinar applications), of which the Seller will inform the Customer before making the purchase by placing this information in the description of the Digital Product or Service.
  2. The Seller takes technical and organizational measures to provide the Customer with safe access to the Website and the Store, and in particular measures to prevent access and modification of personal data by unauthorized persons.
  3. The Customer is prohibited from providing illegal content.
  4. The Seller is entitled to a technical break in the operation of the Website, including the Store, necessary for the planned, ongoing operation and maintenance of the server and software. In the event of a planned interruption, Customers will be clearly notified on the Website.

§5. Services provided electronically

  1. The Seller provides services electronically via the Website.
  2. Available include: the following free electronic services:
    1. enabling the Customer to browse the content and assortment on the Website and Store and use the content search engine,
    2. enabling the Customer to place an Order in the Store without registration,
    3. creating and maintaining an Account in the Store,
    4. newsletter sending.
  3. The Agreement for maintaining an Account in the Store and the Agreement for sending the newsletter are concluded for an indefinite period and may be terminated at any time with immediate effect. The Agreement for maintaining an Account in the Store may be terminated by deleting the Account, and the Agreement for sending a newsletter may be terminated by unsubscribing according to the instructions included in each newsletter or by sending an appropriate request to the Seller to the e-mail address provided in §3 of the Regulations.
  4. The Seller also provides paid Digital Products via the Website, which are services provided electronically within the meaning of the Act of July 18, 2002. on the provision of services by electronic means.
  5. Detailed descriptions of the Digital Products and Services and their scope, special conditions of participation, if required, and prices can be found in the Store's descriptions of each Digital Product and Service.

§6. Digital content

  1. Through the Store, the Seller enables, by placing an order in accordance with §8, the conclusion of a distance contract, the subject of which is access to digital content not recorded on a tangible medium. This means that this content is made available as electronic files for playback or download, depending on the Product selected by the Customer. Detailed descriptions and functionality of the Products are available on the Website.
  2. In the case of Products to which access is granted for a limited time, the Seller provides the service, providing the Customer with access to digital content for the period indicated in the description of the Product or Service.
  3. The absence of the Customer or the participant delegated by him on the confirmed date of the digital content access service does not entitle the Customer to non-payment of the Order or to a refund of the payment if it has been previously made. This does not apply to situations where the Customer who is a Consumer or an Entrepreneur using consumer protection has effectively withdrawn from the Agreement or when the Agreement has been effectively terminated.

§7. Creating an Account in the Store

  1. Creating an Account in the Store is free of charge.
  2. In order to create an Account in the Store, please mark the appropriate checkbox in the Order Form.
  3. Logging in to the Account is done by entering the login and password established in the Registration Form.
  4. The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the address provided in §3.

§8. Rules for placing an Order

  1. Orders in the Store can be placed 24 hours a day, every day of the year.
  2. Browsing the Store's assortment does not require creating an Account. The Customer may place orders for Products and Services included in the Store's assortment after creating an Account in accordance with the instructions contained in §7 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.
  3. In order to place an Order without registration, you must:
    1. select the Product or Service that is the subject of the Order, and then click the "Add to cart" button,
    2. complete the Order Form, entering the details of the recipient of the Order and the address to which the Product is to be delivered,
    3. enter the invoice details if they are different from the details of the recipient of the Order,
    4. select one of the available payment methods and click the "Buy and pay" button,
    5. confirm the order by making the payment within the specified period, in the previously selected method.
  4. In order to place an Order with registration (creating an Account), you must:
    1. select the Product or Service that is the subject of the Order, and then click the "Add to cart" button,
    2. for the first order, complete the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered and check the "Create an account?" box,
    3. for subsequent orders, log in to the Store,
    4. enter the invoice details if they are different from the details of the recipient of the Order,
    5. select one of the available payment methods and click the "Buy and pay" button,
    6. confirm the order by making payment in the previously selected method.
  5. Online payment is made directly on the Payment Operator's website.
  6. After making the online payment, the Customer will be redirected back to the Website.
  7. When the Customer confirms the order using the "Buy and pay" button, a sales contract is concluded between the Customer and the Seller.
  8. The customer will receive confirmation of the conclusion of the contract to the e-mail address provided in the order.

§9. Prices and delivery and payment methods offered

  1. The prices of the Products and Services are specified in their descriptions available on the Website.
  2. All prices on the Website are expressed in Polish zloty and are gross prices.
  3. The price indicated for the Product/Service at the time of placing the Order by the Customer in accordance with the procedure described in §8 of the Regulations is binding on the parties to the transaction.
  4. The total amount to be paid by the Customer consists of the price for the Digital Product or Service, about which the Customer is informed on the Store's website when placing the Order, including when expressing the will to enter into the Sales Agreement.
  5. In the case of Products consisting in the delivery of digital content or the provision of electronic services, the Customer may use the shipment electronically to the e-mail address provided in the order,
  6. There are no delivery costs associated with the purchase of a Digital Product/Service consisting in the provision of digital content or electronic services.
  7. The customer can pay for his order by selecting one of the following payment methods:
    1. payment by transfer to the Seller's account,
    2. debit card,
    3. credit card,
    4. electronic transfers,
    5. mobile payments,
  8. Detailed information on available payment and delivery methods for individual Products and Services can be found in the Order Form.
  9. By concluding the Agreement with the Seller, the Customer agrees to send invoices and their corrections electronically to the e-mail address provided in the Order Form or e-mail sent to the Seller.

§10. Complaints

  1. The Seller is obliged to deliver the Product and Service free from defects.
  2. The customer has the right to file a warranty complaint.
  3. The customer submits a complaint in writing or by e-mail to the selected address provided in §3 of the Regulations.
  4. The complaint should include the Customer's identification data, a description of what the complaint concerns and the demands related to it. In the event of incomplete information, the Seller will request the Customer to complete it within 14 days of receiving the request, with an instruction that failure to correct the deficiencies within the specified period will result in the complaint being left unrecognized.
  5. The deadline for considering a complaint by the Seller is 14 days from the date of a properly submitted complaint to the Seller.
  6. No response from the Seller in the above-mentioned deadline for a correctly submitted complaint means that the complaint is accepted by the Seller.
  7. If the Customer is not a Consumer or an Entrepreneur using consumer protection, the Seller's liability under the warranty for physical or legal defects of goods is excluded (pursuant to Article 558§1 of the Civil Code).

§11. Right to withdraw from the contract

  1. The Customer who is a Consumer or an Entrepreneur benefiting from consumer protection who has concluded a distance contract with the Seller may withdraw from the Sales Agreement without giving any reason within 14 days. In the case of Products consisting in the delivery of digital content or the provision of services electronically, the deadline is counted from the date of conclusion of the contract.
  2. In order to meet the deadline for withdrawal from the contract, it is sufficient for the Consumer/Entrepreneur using consumer protection to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract expires.
    1. Contracts for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer/Entrepreneur using consumer protection and has previously informed him that the Consumer will thereby lose the right to withdraw from the contract,
    2. A contract the subject of which is a non-prefabricated item, manufactured according to the specifications of the Consumer/Entrepreneur using consumer protection or intended to meet his/her individual needs,
    3. Contracts for the supply of digital content that are not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer/Entrepreneur using consumer protection before the deadline for withdrawing from the contract and after informing him by the Seller about the loss of the right to withdraw from the Contract.
  3. In order to withdraw from the contract which does not cover the situations mentioned in the previous point, the Consumer/Entrepreneur benefiting from consumer protection should inform the Seller of the intention to withdraw from the contract by way of a declaration of will in the form of a letter sent by e-mail or post to the address provided in §3 of the Regulations.
  4. Consumers and Entrepreneurs benefiting from consumer protection may use the template included in the annex to these Regulations for this purpose. However, this is not mandatory.
  5. In the event of withdrawal from the contract, the Seller returns all payments received, no later than 14 days from the date on which the Seller was informed about the withdrawal from the Contract by the Consumer or the Entrepreneur using consumer protection. The Seller will refund the payment using the same payment methods that were used in the original transaction, unless the Consumer/Entrepreneur using consumer protection has expressly agreed to a different solution that will not involve any costs for him.

§12. Out-of-court methods of resolving consumer disputes

  1. The Seller agrees to submit any disputes arising in connection with concluded distance contracts to mediation proceedings. The details will be determined by the parties to the conflict.
  2. In a situation where the undertaken mediation proceedings have not been effective and the Customer is not a Consumer or an Entrepreneur benefiting from consumer protection, the court competent to resolve any disputes related to such a contract is the court competent for the registered office of the Seller.
  3. The consumer has the opportunity to use out-of-court methods of dealing with complaints and pursuing claims. Among other things, the Consumer has the opportunity to:
    1. submitting a request to a permanent consumer arbitration court to resolve a dispute arising from the concluded contract,
    2. submitting a request to the provincial inspector of the Trade Inspection to initiate mediation proceedings to resolve the dispute amicably,
    3. using the assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
  4. The consumer may also submit a complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.
  5. More detailed information on out-of-court methods of dealing with complaints and pursuing claims can be found on the website http://www.uokik.gov.pl.

§13. Copyright

  1. The digital content available on the Website, in particular the materials included in the Products and Services, are works and are protected by copyright, and these rights are vested in the Seller or persons cooperating with him, who have granted the Seller appropriate licenses or transferred their economic copyrights to him.
  2. The Customer may use the purchased Products and Services and other content available on the Website on the basis of permitted private use. This means that the Customer and users of the Website may use them only for their own needs, including their business activities, provided that the buyer is not entitled to make them available to third parties as their own product or service (for a fee or free of charge).
  3. Customer interested in wider use of the above. content and purchased Products or Services should contact the Seller and enter into individual negotiations.
  4. Unauthorized distribution of the above. content may result in civil and criminal liability.

§14. Personal data and cookies

  1. The principles of personal data processing and the use of cookies are described in the Privacy and Cookies Policy available at: https://puppy-charms.com/en/privacy-and-cookies-policy/

§15. Final provisions

  1. Contracts concluded by the Seller are concluded in Polish.
  2. The Seller reserves the right to make changes to the Regulations for important reasons, i.e. changes in legal provisions, changes in payment and delivery methods, to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will notify about the changes 14 days before their introduction. The changes do not apply to contracts concluded before the changes to the Regulations were introduced.
  3. For contracts concluded before the amendment of the Regulations, the version of the Regulations in force on the date of conclusion of the contract shall apply.
  4. In matters not regulated in these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Entrepreneurs' rights; Act on the provision of electronic services; Consumer Law, General Data Protection Regulation (GDPR) and Personal Data Protection Act.
  5. The Regulations apply to contracts concluded from September 23, 2023.
DOWNLOAD THE DECLARATION OF WITHDRAWAL FROM A DISTANCE CONTRACT
DOWNLOAD THE COMPLAINT LETTER FOR DIGITAL SERVICES