§1. Introductory provisions

  1. The Regulations define the rules for concluding contracts with the Customer by the Seller, their terms and the rights and obligations of the parties to the Agreement in the scope of delivery of digital Products and the provision of electronic services by the Seller.
  2. Each customer is obliged to read and accept the conditions set out in the Regulations before concluding the Agreement with the Seller.

§2. Definitions

The definitions used in the Regulations should be understood as follows:

  1. Seller – CLOSETONATURE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its seat at ul. UROCZA 9, 95-070 KRZYWIEC, ŁÓDZKIE, POLAND. NIP: 7322208603, REGON: 522299816, KRS: 0000977160 with share capital in the amount of PLN 5,000.
  2. Customer – a natural person with full legal capacity, a legal person or an organizational unit without legal personality but having legal capacity, which uses the services and functionality of the Website, in particular making purchases through the Store.
  3. Consumer – a natural person making a purchase on the Website in the scope not directly related to his business or professional activity.
  4. Entrepreneur benefiting from consumer protection – a natural person making a purchase directly related to its business activity, when the content of this contract shows that it does not have a professional nature for it, resulting in particular from the subject of its business activity (specified in CEIDG) .
  5. Website – website available at: https://puppy-charms.com/
  6. Store – an online store run by the Seller at the Internet address https://puppy-charms.com/
  7. Digital product or Product – a digital product available in the Store’s assortment which is the subject of the Agreement between the Customer and the Seller.
  8. Service – a free or paid service which is the subject of the Agreement between the Customer and the Seller.
  9. Cart – an element of the Store’s software, in which the Products and Services selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data.
  10. Order form – an interactive form available in the Store that allows placing an Order, in particular by adding Products and Services to the electronic basket and defining the terms of the Distance Agreement, including the method of delivery and payment.
  11. Registration form – a form available in the Store that allows you to create an Account available at https://puppy-charms.com/my-account/ or by checking the checkbox in the order form.
  12. Account – an account in the Store that the Customer may, but does not have to set up, and it stores data provided by the Customer and information about Orders placed by him in the Store.
  13. Order – the Customer’s declaration of intent submitted via the Order Form and aimed directly at concluding the Product or Service Sales Agreement with the Seller.
  14. Payment operator’s:
    • PayU, the operator of which is PayU S.A. in Poznań, 60-188 Poznań, ul. Grunwaldzka 182, entered into the Register of Entrepreneurs of the National Court Register under the number KRS 274339
    • PayPal (Europe) S.a r.t. et Cie, S.C.A. (R.C.S. Luxembourg B 118349)
  15. Contract – a contract concluded remotely with the Customer as part of an organized system of concluding distance contracts (Store on the Website), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
  16. Regulations – these Store regulations.

§3. Contact with the Store

  1. The Customer may contact the Seller in particular:
    a. via e-mail to the following address: shop@puppy-charms.com
    b. in writing to the following address: ul. UROCZA 9, 95-070 KRZYWIEC, ŁÓDZKIE, POLAND
  2. The Seller’s bank account number is PKO Bank Polski 74 1020 3408 0000 4502 0518 6558

§4. Technical issues

  1. To use the Website, including viewing the Seller’s assortment and placing orders, the following are necessary:
    a. terminal device with access to the Internet and a standard web browser,
    b. active e-mail address (e-mail),
  2. The Seller takes technical and organizational measures to provide the Customer with safe access to the Website and the Store, in particular measures preventing access and modification of personal data by unauthorized persons.
  3. The customer is prohibited from providing illegal content.
  4. The Seller is entitled to a technical break in the functioning of the Website, including the Store, necessary for the planned, ongoing operation and maintenance of the server and software. In the event of a planned break, Customers will be clearly notified on the Website.
  5. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Website caused by force majeure, unlawful actions of third parties or incompatibility of the Website with the Customer’s technical infrastructure.

§5. Services provided electronically

  1. The Seller provides services by electronic means via the Website.
  2. There are, among others, the following free electronic services:
    a. enabling the Customer to view the content and assortment on the Website and the Store and to use the content search engine,
    b. enabling the Customer to place an Order in the Store without registration,
    c. creating and maintaining an Account in the Store,
    d. sending the newsletter.
  3. The Agreement for keeping an Account in the Store and the Agreement for sending the newsletter are concluded for an indefinite period and may be terminated at any time with immediate effect. The Agreement for keeping an Account in the Store can be terminated by deleting the Account, and the Agreement for sending the newsletter by unsubscribing from it according to the instructions contained in each newsletter or by sending an appropriate request to the Seller to the e-mail address provided in §3 of the Regulations.
  4. Detailed descriptions of Digital Products and Services and their scope, special conditions of participation, if required, and prices can be found in the Store’s descriptions of each of the Digital Products and Services.

§6. Creating an Account in the Store

  1. Creating an Account in the Store is free of charge.
  2. In order to create an Account in the Store, complete the Registration Form or mark the appropriate checkbox in the Order Form.
  3. Logging in to the Account is done by entering the login and password set in the Registration Form.
  4. The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the address provided in §3.

§7. Rules for placing an Order

  1. Orders can be placed in the Store around the clock, on all days of the year.
  2. Viewing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products and Services in the Store’s assortment is possible after creating an Account in accordance with the instructions contained in §7 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
  3. In order to place an Order without registration, you should:
    a.select the Product or Service that is the subject of the Order, and then click the “Add to cart” button,
    b. complete the Order Form, entering the details of the recipient of the Order and the address to which the Product is to be delivered,
    c. enter the invoice data, if different from the recipient’s data,
    d. choose one of the available payment methods and click the “Place order” button,
    e. confirm the order by making the payment within the specified period, in the previously selected manner.
  4. In order to place an Order with registration (creating an Account), you should:
    a.select the Product or Service that is the subject of the Order, and then click the “Add to cart” button,
    b.for the first order, fill in the Order Form, entering the details of the Order recipient and the address to which the Product is to be delivered and select the “Create and account?” field,
    c. log in to the Store for subsequent orders,
    d. enter the invoice details, if different from the recipient’s details,
    e. choose one of the available payment methods and click the “Place order” button,
    f. confirm the order by making the payment in the previously chosen way.
  5. On-line payment is made directly on the Payment Operator’s website.
  6. After making the online payment, the Customer will be redirected back to the Website.
  7. As soon as the Customer confirms the order by pressing the “Place order” button, a sales contract is concluded between the Customer and the Seller.
  8. The customer will receive, to the e-mail address provided in the order, confirmation of the conclusion of the contract.

§8. Prices and offered delivery and payment methods

  1. The prices of Products and Services are specified in their descriptions available on the Website.
  2. All prices on the Website are expressed in Polish zlotys and are gross prices.
  3. Binding for the parties to the transaction is the price displayed on the Product / Service at the time of placing the Order by the Customer in accordance with the procedure described in §8 of the Regulations.
  4. The total amount to be paid by the Customer consists of the price for the Digital Product or Service, about which the Customer is informed on the Store’s website when placing the Order, including at the time of expressing the will to enter the Sales Agreement.
  5. The Customer, in the case of Products consisting in the delivery of digital content or the provision of electronic services, may use electronic shipment to the e-mail address provided in the order,
  6. There are no delivery costs associated with the purchase of a Digital Product / Service consisting in the delivery of digital content or the provision of electronic services.
  7. The customer can pay for his order by choosing one of the following payment methods:
    a.payment by bank transfer to the Seller’s account,
    b.debit card,
    c. credit card,
    d. electronic transfers,
    e. mobile payments, including blik,
  8. Detailed information on the available payment and delivery methods for individual Products and Services can be found in the Order Form.
  9. By concluding an Agreement with the Seller, the Customer agrees to send invoices and their corrections by e-mail to the e-mail address provided in the Order Form or to the e-mail sent to the Seller.

§9. Complaints

  1. The Seller is obliged to deliver the Product and Service free from defects.
  2. The customer has the right to make a claim under the warranty.
  3. The customer submits a complaint in writing or by e-mail to the selected address provided in §3 of the Regulations.
  4. The complaint should contain the Customer’s identification data, a description of what the complaint concerns and related requests. In the event of incomplete information, the Seller will request the Customer to supplement it within 14 days of receiving the request with the instruction that failure to complete the deficiencies within the indicated period will leave the complaint unrecognized.
  5. The deadline for considering the complaint by the Seller is 14 days from the date of a properly submitted complaint to the Seller.
  6. No response from the Seller in the above-mentioned the deadline for a correctly submitted complaint means that the complaint is recognized by the Seller.
  7. If the Customer is not a Consumer or an Entrepreneur benefiting from consumer protection, the Seller’s liability under the warranty for physical or legal defects of things is excluded (pursuant to Article 558§1 of the Civil Code).

§10. The right to withdraw from the contract

  1. The Customer, who is a Consumer or Entrepreneur benefiting from consumer protection, who concluded a distance contract with the Seller, may withdraw from the Sales Agreement without giving any reason within 14 days. In the case of Products consisting in the delivery of digital content or the provision of electronic services, the period is counted from the date of conclusion of the contract.
  2. To meet the deadline to withdraw from the contract, it is enough for the Consumer / Entrepreneur benefiting from consumer protection to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.
    3.The right to withdraw from a distance contract is not entitled to the Consumer in relation to:
    a. An agreement the subject of which is a non-prefabricated item, manufactured according to the specifications of the Consumer / Entrepreneur benefiting from consumer protection or serving to satisfy his individual needs;
    b. for an agreement where the subject of the service are items that after delivery, due to their nature, remain inseparably connected with other items;
  3. In order to withdraw from the contract, which does not cover the situations mentioned in the previous point, the Consumer / Entrepreneur using consumer protection should inform the Seller about the intention to withdraw from the contract by means of a declaration of will in the form of a letter sent by e-mail or by post to the address provided in §3 Of the Regulations.
  4. The consumer and the Entrepreneur benefiting from consumer protection may use the template in the appendix under these Regulations for this purpose. However, it is not obligatory.
  5. In the event of withdrawal from the contract, the Seller shall return all received payments, no later than 14 days from the date on which the Seller was informed about the withdrawal from the Agreement by the Consumer or the Entrepreneur benefiting from consumer protection. The reimbursement will be made by the Seller using the same payment methods that were used in the original transaction, unless the Consumer / Entrepreneur benefiting from consumer protection has expressly agreed to a different solution that will not involve any costs for him.

§11. Out-of-court settlement of consumer disputes

  1. The Seller agrees to submit any disputes arising in connection with the concluded distance contracts through mediation proceedings. Details will be determined by the parties to the conflict.
  2. In a situation where the initiated mediation procedure did not bring effect and the Customer is not a Consumer or Entrepreneur benefiting from consumer protection, the court competent to settle any disputes related to such a contract is the court competent for the seat of the Seller.
  3. The consumer has the option of using extrajudicial means of dealing with complaints and redress. Among other things, the consumer has the option to:
    a.to apply to a permanent amicable consumer court with a request to resolve the dispute arising from the concluded contract,
    b. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute,
    c. use the help of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
  4. The consumer may also submit a complaint via the EU ODR internet platform, available at: http://ec.europa.eu/consumers/odr/.
  5. The Consumer may search for more detailed information on out-of-court complaint and redress procedures on the website http://www.uokik.gov.pl

§12. Copyright

  1. Digital content available on the Website, in particular the materials included in the Products and Services, are works and are protected by copyright, and these rights are vested in the Seller or persons cooperating with him, and who have granted the Seller appropriate licenses or transferred property rights to him. copyright.
  2. The Customer may use the purchased Products and Services as well as other content available on the Website on the basis of fair private use. This means that the Customer and users of the Website may use them only for their own needs, including their business activities, with the reservation that the buyer is not entitled to make them available to third parties as their own product or service (for a fee or free of charge).
  3. A client interested in a wider use of the above-mentioned content and purchased Products or Services should contact the Seller and undertake individual negotiations.
  4. Unauthorized distribution of the above-mentioned content may result in civil and criminal liability.

§13. Personal data and cookies

  1. The rules for the processing of personal data and the use of cookies are described in the Privacy and Cookie Policy available at https://puppy-charms.com/privacy-policy/

§14. Final Provisions

  1. Agreements concluded by the Seller are concluded in Polish.
  2. The Seller reserves the right to amend the Regulations for important reasons, ie: changes in the law, changes in payment and delivery methods, to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will notify about the changes 14 days before their introduction. The changes do not apply to contracts concluded prior to the introduction of changes to the Regulations.
  3. Agreements concluded before the amendment to the Regulations shall be governed by the version of the Regulations in force on the date of conclusion of the agreement.
  4. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Entrepreneurs’ rights; the act on the provision of electronic services; the Consumer Rights Act, the General Data Protection Regulation (GDPR) and the Personal Data Protection Act.
  5. The Regulations apply to contracts concluded from 07/07/2022.
Download the declaration of withdrawal from the distance contract